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Human Resources
707-825-2722

Office Hours
MONDAY TO FRIDAY:
9 am to 5 pm

CLOSED FOR LUNCH:
Noon to 1 pm

CLOSED:
Saturday & Sunday

Applications Accepted

EMAIL: Complete application, save a copy and forward with resume, if available, to: hr@cheraeheights.com

MAIL: Complete application, print and mail with resume, if available, to:
Cher-Ae Heights Casino HR
PO BOX 610
Trinidad, CA 95570

IN-PERSON: Applications are accepted during normal HR business hours, Monday to Friday.

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Crown Club Rep FT

Responsibilities:

The Crown Club Representative is responsible for entering data into the player tacking system, assisting Crown Club members in redeeming points as well as providing up to date and accurate information on casino events and/or promotions. Representatives are responsible for provide exceptional guest service.

• Greets all guests immediately and provides a superior level of guest service to every guest, every time.
• Provides positive, proactive guest service to our internal guest.
• Accurately enters player data into the player tracking system.
• Assists Crown Club members in redeeming points.
• Ability to operate cash register, conduct cash/credit card sales and balance shift bank as well as operate other office equipment as needed.
• Resolves guest issues that arise during shift.
• Assists in the implementation of special events and promotions.
• Maintains a working knowledge of all current Crown Club programs and Casino promotions.

Requirements:

REQUIRED QUALIFICATIONS:
• Must be 18 years of age.
• High school diploma or equivalent.
• Must be flexible to work any scheduled shifts and/or days, including weekends and holidays.
• Must be able to maintain confidentiality and discretion in all areas, including guest information files, planning and promotional procedures.
• Ability to maintain a consistent and regular attendance record.

PREFFERED QUALIFICATIONS
Qualifications:
• Possess excellent guest service, organizational, communication and multi-tasking skills.
• Present a professional appearance and demeanor.
• Able to handle and resolve customer questions and complaints.
• Prefer experience in Microsoft Office and experience with player rating and tracking systems.


Please note that some positions may be part-time.

This is an alcohol and drug free workplace with mandatory testing. Indian preference. For more information, please contact Human Resources 707-825-2722.