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Human Resources

Office Hours
9 am to 5 pm

Noon to 1 pm

Saturday & Sunday

Applications Accepted

EMAIL: Complete application, save a copy and forward with resume, if available, to: hr@cheraeheights.com

MAIL: Complete application, print and mail with resume, if available, to:
Cher-Ae Heights Casino HR
PO BOX 610
Trinidad, CA 95570

IN-PERSON: Applications are accepted during normal HR business hours, Monday to Friday.

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Chief of Security, FT


The incumbent is an integral part of the overall mission of customer service, security and safety for Cher-Ae Heights Casino and its guests.  This position oversees the Security, Transportation and PBX Departments, which includes Van Drivers, Valet Attendants, Limousine Drivers, Assistant Chief of Security, Security Officers I and II, Security Sergeants and PBX Personnel. Responsible for the overall security of casino operations, assets, including but not limited to the establishment of routine security, effective emergency response teams, ongoing patrols, investigations, perimeter protection, clear and timely communications, etc. Responsible for the safety and protection of guests, employees and their property. Responsible for the overall supervision of all security personnel, including staffs scheduling, employee performance, evaluations, skill assessment and training. Responsible for maintaining proactive measures required to protect life and property, and to minimize risk of natural or man-made disaster or crime. Responsible for maintaining an appropriate and effective reaction to security incident reports of violations of policies or procedures which are discovered that adversely affect the safety of the patrons, casino personnel, or in any way compromises the internal operations or assets of the casino or is a criminal violation. Responsible for the operation and coordination of ongoing radio and emergency communications and written documentation of all security and shuttle dispatch. Responsible for custody, storage, and access control over security systems, locks and keys that are under the control of the Security Department. Responsible for developing and maintaining a proactive on-site safety and disaster program, including and development and implementation of written safety policy and procedures, safety training, coordination of safety meetings, conducting safety inspections and developing safety incentive programs. Responsible for appropriate and effective interaction and communication with Surveillance Operations, Gaming Commission, National Indian Gaming Commission (NIGC), State Gaming Commission and local law enforcement agencies. Responsible for developing and implementing an on-going in-house training program for security personnel and other casino employees and tribal representatives on topics such as Safety and Injury Prevention, Chemical Agent Training, Disaster Training, Fire Safety, Violence in the Workplace, Counterfeit Money Detection, Dispatch and Radio Etiquette, Incident/Accident Report Writing, Handling complaints, Loss Prevention, Internal Controls, Customer Service for Security Personnel, etc.  Training shall include techniques, such as, the use of interactive materials, small and large group discussions, role-playing, use of multi-media materials, etc. Must be able to implement the Tribal Council policies on security matters, and advise management and owners on technical security matters. Must have the ability to foresee, and assess threats, make recommendations to ownership and management regarding the most appropriate action that will safeguard both life and property. Must be capable of establishing and achieving goals, maintaining open lines of communication, and making timely response to the security needs of the company. Must search out and alert operational management of the need to prevent unreasonable and imprudent operations that could result in liability for negligent behavior. Must have the ability to review, understand and implement internal control procedures, and state and federal regulations and policies. Must be an effective training instructor. Must have a working knowledge of computers and word processing programs, such as, Microsoft Word and Word Perfect. Must be capable of assessing staff training requirements and is an effective training instructor. Must at all times communicate respectfully, effectively and clearly to supervisors, department managers, and other co-workers, and help to create a pleasant work atmosphere for co-workers and supervisors. Must be willing to work various shifts, weekends, and holidays as required of a twenty-four hour casino operation. Must have the ability to hear, speak and otherwise effectively communicate over the telephone and in person with employees, applicants and the general public. Ensures guests satisfaction and safety within shuttle, limousine and valet services. Ensures that passenger logs and required paperwork are maintained. Maintains all vehicles in proper working and safe order. Observes and reports incidents or suspicious activity to appropriate management, surveillance, safety personnel, and law enforcement as appropriate for the circumstances. Provides up-dated marketing information to guests on casino games, entertainment, promotions, dinner specials and special events. Assists with the Transportation terminal documentation and implementation of policies and procedures as required by DMV, PUC, and CHP law. Oversees the operation of the PBX offices including customer service training, scheduling and budget implementation. May be assigned Manager on Duty functions during their shift as needed. Maintains the OSHA 300, and 300A log books and other Safety required trainings as required by law including walk through paperwork of the facilities on a quarterly basis. Attends Safety meetings and cooperates with Maintenance, Human Resources, Gaming and other interested parties in regards to the Safety implementation and Training programs of Cher-Ae Heights Casino.


Must possess an Intermediate, Advanced, Management or Executive P.O.S.T. Certificate or P.O.S.T. Certificate and/or equivalent on-the-job experience. Must be willing to participate in the Trinidad Rancheria Drug and Alcohol Free Workplace Policy as a condition of employment. Must be 20.5 years of age or older. Must have organizational skills. Must have understanding of DOT, CHP, and PUC regulations. Must maintain a professional appearance, have the ability to communicate well, work effectively, have a positive personality and have the ability to maintain good relations with the public. Working environment consists of various levels of smoke, noise, light, heat, and cold. Must be able to lift 50 pounds, reach, and bend. Must be able to stand, walk for periods of six or more hours. Must be able to respond to visual and aural cues. Must be able to operate in physically and mentally stressful conditions. Must have the manual dexterity to use a computer keyboard, micros touch screen and phone. Cher-Ae Heights gives hiring preference first to members of the Trinidad Rancheria and then to members of all other federally recognized tribes. All candidates must be able to obtain and maintain a valid Tribal Gaming License once employed. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Cher-Ae Heights reserves the right to make changes to the job description.

All positions are part-time unless otherwise specified.

This is an alcohol and drug free workplace with mandatory testing. Indian preference. For more information, please contact Human Resources 707-825-2722.